Privacy policy

This privacy policy describes how information is collected, used, and shared when you use this website.

Who we are

 "Lokrum Reserve” Public Institution, Od Bosanke 4, 20000 Dubrovnik, Croatia

Our web address is

Personal data we collect

When you visit this website, we will automatically collect information about your device, including your browser name, IP address, time zone, and some cookies already present on your device. Additionally, as you browse the pages, we will collect information about the pages you open, how long you stay on them, and what search terms you used to come to each page. We will call this type of information collected "Device Information".

We collect device information using the following technologies:

- Cookies, files stored on your device that often contain an anonymous unique identifier. For more information on cookies, and how to turn them off, visit;

- "Log files", files stored on a network server that store information about IP address, time of visit, network browser, network service provider, and the web page from which you came to our site;

- "Web beacons", "tags", and "pixels", are files used to monitor web page browsing.

When you send a booking inquiry using this site or use the contact form, we collect the information you provide to us, which are at least your name and surname, address, e-mail address, and telephone number. We will call this type of information collected "Inquiry Information".

When we talk about personal information in this privacy policy, we are talking about device information and inquiry information. We will call this type of information collected "Device Information".

How we use your personal information

We use the information you send us in the inquiry so that we can contact you and answer your questions.

Only if you allow us to do so, we use your information to send you an offer that we believe may be of interest to you.

We use information about the device to reduce the risk of fraud, improve and optimize the experience of using our website, and to improve the performance of our advertising campaigns.

Sharing your personal information

We use Google Analytics to investigate how visitors use our website.

You can read more about how Google handles your personal information here

You can also opt out of sharing your personal information with Google Analytics here

Credit card billing

The protection of personal data is in line with the General Data Protection Regulation of the European Parliament and of the Council No. 2016/679 - Regulation and the implementation of the General Data Protection Regulation.

WSPay, as the executor of credit card authorization and billing, handles personal data as a processor and handles personal data in accordance with the General Data Protection Regulation of the European Parliament and the Council No. 2016/679 and strict PCI DSS L1 rules on registration protection and data transmission.

WSPay uses SSL certificate 256-bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection when entering and transferring data.

Personal data used for the purpose of authorization and collection, i.e., in the performance of obligations under the Agreement or under the Agreement, are considered confidential data. WSPay does not process or use personal data except for the purpose of executing authorization and collection agreements.

WSPay guarantees the fulfillment of all conditions set by the applicable regulations on personal data protection for personal data processors and in particular the taking of all necessary technical, organizational, and security measures, which is particularly confirmed by the PCI DSS L1 certificate.

Behavioral advertising

In some cases, we may use your personal information to tailor our marketing communication to you in an interesting and relevant way. For more information on how targeted advertising works, visit the page http://www.networkadvertising.... you can disable or customize your advertising through these links

- Facebook:;

- Google:;

- Bing:

Additionally, you can turn off some targeted advertising services via<... => unique token, sessional

GA => it is possible that google analytics or google tag manager cookies exist

laravel_session => unique token, sessional

Embedded content

Content on this website (e.g., videos, photos, articles, etc.) may be included from other websites that we do not have under our control. Such content behaves in the same way as when you visit those websites, they may collect your personal information, use their own cookies or third-party cookies including tracking how you interact with that content if you have an account or are logged in to that site (e.g., Google, Facebook).


When you open a link from this website, it may take you to websites that are not under our control. We are not responsible for the protection of your personal data in these cases. Please find and study the privacy policies on those sites.

Your rights

You have the right to inspect your personal data that we possess, you can correct, supplement, or delete it. If you wish to exercise any of these rights, please feel free to contact us via the contact at the bottom of the page.

You can withdraw any consent you have given us in connection with the use of your personal data at any time.

Retention of personal data

When you submit an inquiry through this website, we will retain your personal information until you tell us to delete it. However, we cannot delete your personal information that we need to fulfill our administrative or legal obligations.


We may amend these privacy policies from time to time to better suit our business practices and legal and regulatory reasons.

Contact us

For any additional clarifications, objections, or if you want to exercise some of your rights, feel free to contact us at

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